Please, inspect all merchandise for damage immediately on arrival.
If merchandise arrives damaged, please Email us right away, so that a claim for the value of the damaged goods can be filed with the shipping company. Most shipping companies require claims to be submitted in 30 days or less, and the more time that passes between the delivery and the claim, the less likely it will be honored and paid.
Damaged products will be replaced, if we are notified of the damage in time to successfully file a claim with the carrier.
If you elect to return an item that was damaged in shipping (rather than having it replaced), for which we are able to file a successful damage claim, it will be treated as a return, subject to the shipping charges and restocking fees described in the “New (Unopened)” section of the “Return Condition – Terms” below.
If the merchandise that you received is not what you ordered, please Email us to arrange an exchange.
If your product is defective during its warranty period, please contact the manufacturer named on your packing slip and product literature for repair or replacement.
If you are dissatisfied with your purchase on arrival for reasons other than shipping damage, product defect, or incorrect merchandise, please Email us to resolve the problem.
If a return is in order, we will obtain an RMA# (Return Merchandise Authorization #) from the manufacturer and email it to you with detailed instructions for the products return. RMA numbers are valid for 30 days from the date of your invoice. Returns are subject to the following terms.
Return Condition - Terms
New (Unopened) – Returned within 30 days of invoice date. Credit for cost of item(s) minus a minimum 15% restocking fee (depending on the manufacturer’s return policy). Shipping both ways will be paid by customer.*
Used (Opened) – Returned within 30 days of invoice date. Credit for cost of item(s) minus 25% to 100% restocking fee.* Shipping both ways will be paid by customer.
Damaged, Missing Parts – Non-Returnable.
Damaged in Shipping – If you elect to return a product that was damaged in shipping (rather than having it replaced), and you notify us in time to file a successful damage claim with the shipping company, it will be treated as a return, subject to the shipping charges and restocking fees described in the “New (Unopened)” section above.
Products are not returnable for credit after 30 days from invoice date.
* Desert Misting Systems reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.
Credits will be applied upon receipt of returned goods. Replacements will be shipped upon receipt of defective merchandise via ground shipment at our manufacturer’s expense, unless purchaser requests an upgrade which will be shipped at their expense.
Desert Misting Systems has endeavored to comply with all legal requirements known to it in creating and maintaining this Site, but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.
Desert Misting Systems assumes no responsibility for the safety of the products manufactured by our suppliers, or your ability to use those products safely, or any injury or damage of any kind caused by or related to the use of any product purchased from Patio Comforts. IN NO EVENT SHALL EITHER Desert Misting Systems, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR OWNERSHIP OR USE OF ANY PRODUCT PURCHASED FROM PATIO COMFORTS.
You agree that Desert Misting Systems may at any time and without notice change the terms, conditions and notices under which this Site is offered.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Desert Misting Systems as a result of this agreement or your use of this Site.
Desert Misting Systems’ performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Desert Misting Systems’ right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Desert Misting Systems with respect to such use.
This agreement, the privacy statement, and terms of sale constitute the entire agreement between you and Desert Misting Systems with respect to this site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Desert Misting Systems with respect to this Site. No modification of this agreement shall be effective unless it is authored by Custom Cabling Solutions, LLC or its affiliates, or unless it is physically signed in blue ink by a Desert Misting Systems owner. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Desert Misting Systems or Concept Cabling Solutions, LLC in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Desert Misting Systems or Concept Cabling Solutions, LLC in printed form.
LIMITED WARRANTY ON DESERT MISTING SYSTEMS PUMPS AND OTHER DESERT MISTING SYSTEM PRODUCTS
Desert Misting Systems, as a manufacturer, shall warrant manufactured misting components, excluding nozzles and push-lock connectors, to be free of defects in workmanship for one (1) year to the original purchaser, and each new direct drive pump or other product of its own manufacture, for a period of one (1) year and pulley pumps for period of two (2) years from the date of shipment from the factory/facility, to be free from defects in material and workmanship under normal use and service. “Normal use and service” means not to operate in excess of recommended maximum speeds, pressures, temperatures (140°F) or handling fluids not compatible with component materials. This warranty does not apply to any pump or other product which has been repaired or altered to affect the performance or reliability of the pump or other product.
Neither this warranty nor any implied warranty apply to damage or harm caused by any or all of the following:
Freight Damage. Damage from freezing or cavitation by accident, fire, natural disaster, chemicals, improper installation, or unusual characteristics of water supply, such as mineral and calcium buildup. Damages caused by parts and/or accessories or components not obtained from or approved by Desert Misting Systems. Any consequential or incidental damages, other than injury to the person arising from the use of any pump or other product manufactured by Desert Misting Systems, except in states that do not allow the exclusion or limitation of incidental or consequential damage. Damage due to misapplication and/or misuse. The use of a solution greater than 140° Fahrenheit or a fluid with pH less than 7 or greater than 9 could be a misapplication of our pumps. Normal wear of moving parts or components affected by moving parts.
USE with flammable materials is absolutely forbidden.
The liability of Desert Misting Systems, under the foregoing warranty is limited to the repair or replacement (at Desert Misting Systems option) without charge for labor or materials of any parts upon return of the entire pump or other product or of the particular part to Desert Misting Systems facility within the warranty period, at the sole expense of the purchaser, which part shall upon examination appear to Desert Misting System’s satisfaction to have been defective in material or workmanship.
Desert Misting Systems expressly warrants its pumps and other products as above stated. There are no other express warranties. Any implied warranties, including implied warranty of merchantability or of fitness for a particular purpose, are limited in duration to one year from the date of purchase by the original purchaser except in states that do not allow time limitations on implied warranties. There is no implied warranty of fitness for a particular purpose or merchantability when this product is put to an industrial, commercial or rental use.
No person including any dealer or representative of Desert Misting Systems, is authorized to make any representation or warranty concerning Desert Misting Systems products on behalf of Desert Misting Systems or to assume for Desert Misting Systems the obligation contained in the warranty. Desert Misting Systems reserves the right to install the same upon its existing products or products then in process or manufacture.
This warranty give you specific legal rights, and you may also have other rights, which vary, from state to state.